Frequently Asked Questions

Welcome to our online jewellery store.

Q. Why should I provide my real email and phone number when I order? I don't want spam?.

Your information stays privately with us and we wouldn't ever want to spam you. It's important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger's slip away and occasionally your selection is so stellar that it's on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.

Q. Why didn't I receive an E-mail confirmation when I made my order?

Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn't there, please call our customer service team at +91-9828303542. Don't forgot to add us in your safe Email List.

Q. Are Payments on saritajeweller.com Safe & Secure?

Absolutely! Our payment partners use the highest level of secure encryption technology to make your transaction safe and confidential. You can choose your preferred method of payment when you are prompted to choose a 'Payment Option' in the buying process.

Q. When will my backorder item get shipped?

As soon as we get the item back in our warehouse, you will get an email letting you know your item was shipped. All backorder items are shipped UPS ground shipping, free of charge.

Q. How does the refund process work?

If you wish to cancel your order and request a refund, please contact us on +91-9828303542. The process for refund is simple and hassle free and is usually completed in 7 working days.

Q. How much time does it take for my Jewellery to be made and delivered?

We try to unite you with your new possession as early as possible. Each order is custom manufactured for you after you place an order. Normally, it takes about 7-10 working days from the day the order is placed for the product to be delivered to your doorstep. If you have a customized order, this time could vary.Express delivery is also possible for select products.

Q. How is my Jewellery Packed?

Your Jewellery is packed in an attractive, temper proof jewellery box and delivered in a weatherproof package.

Q. What is the difference between Shipping and Delivery?

Shipping is the process of Manufacturing, Packing and Dispatching of your Jewellery from our manufacturing unit. Delivery is the time taken for your Jewellery to reach you once it has been dispatched on our end.

Q. How can i track my order status?

If you have an account on Saritajeweller.com, you can track your order by logging into your account and click on the 'My Order's section. Alternatively you can call us on +91-9828303542 or email us on info@saritajeweller.com and we'll be happy to update you.

Q. Are there any extra charges like VAT or Octroi to be paid at the time of delivery?

Absolutely not. The price that you see on our website is the final price you have to pay. This price includes all applicable Taxes. You will be provided with a Tax invoice along with your order. Any other charges will be borne by Kama Jewellery.

Q. What about security of my jewellery during transit?

We fully insure each order all the way to your doorstep. This means your shipment is risk-free in transit. It is important that the authorized person accepts the package and only receives it if it is sealed and not tampered with. If you receive a tampered package please call us on +91-9828303542 at the time of delivery.

Q. Is it possible to receive shipment on holidays?

Delivery dates of your order depends on various factors like your location, date of dispatch and logistic company. Call us on +91-9828303542 to discuss the possibility of delivery on a date of your choice.